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Customer Service Manager Appointed

David T. Drummond David T. Drummond ⎜ Nov 3, 2017 ⎜ Market

Mr. Gabriel Freitas has been appointed as the Customer Service Manager for isoSolutions.  This new position provides general administrative support to the team, with primary responsibility for customer and supplier support. The main responsibilities of this position are to maintain the order desk and customer support.The Customer Service Manager will prepare quotations; receive, enter, acknowledge and distribute purchase orders and invoices; check and distribute shipping documents; process order changes; and correspond with suppliers, customers and sales managers regarding orders and new product requests. Other duties will include organizing tradeshows and logistics for tradeshows; coordinating website maintenance; preparing and distributing newsletters; managing promotional brochures; and assisting with staff training programs.

The incumbent, Gabriel Freitas, is a chemical engineer specialized in project management and controls (MBA) with four years of PMO experience in the pharmaceutical and chemical sector. His background includes experience as a project analyst at a Brazilian based multinational pharmaceutical and cosmetics corporation, Grupo Boticario, and as a process engineer trainee at a multinational specialty chemicals company in France, Croda SAS Chocques. Based on his experience living in foreign countries, he is a fluent Portuguese, English and French speaker.  Gabriel has been with isoSolutions since July 2015.

The Managing Director of isoSolutions, David Drummond, stated that “Establishment of this position reflects the very high priority that we place on customer service.  Gabriel will be an excellent representative of isoSolutions with customers and suppliers, and will ensure that we deliver products and services with the highest degree of quality.”

Gabriel Freitas added, “My coworkers’ advice and earnest support have been significant factors in my development. I look forward to the new challenges and opportunities for growth that this position will afford me.“

About isoSolutions Marketing & Management Inc.

More information on the company can be found at www.isosolutions.com.

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